Report a Claim

Delivering superior claims service means more than just carrying out contractual responsibilities. It means providing the highest level of professionalism and fairness.

We offer three methods to report new losses:

  • Phone: 1-800-690-5520 (24/7). A representative is ready to make immediate contact with you when a loss is an emergency.

  • Email: claims@tripexcess.com

  • Fax: 1-877-622-6218

In order to expedite the claims filing process, please have the following information available when you call or fax:

  • Copy of the trip’s Certificate of Coverage

  • Copy of the Bill of Lading

  • If possible, photographs of the accident scene/damage