Help Center

How can we help? In case our About page did not answer all of your questions, here is some additional information you may find helpful...


If your question is regarding API/Load Board/Bulk, or for Motor Carrier/credit card inquiries, please contact [email protected]

Certificate of Coverage

If you did not receive the Certificate of Coverage via email

  1. Check your junk/spam folder for [email protected]
  2. If you are unable to locate the email, log in to, go to Account Information, then Recent Activity.

  • Copy of the trip’s Certificate of Coverage
  • Copy of the Bill of Lading
  • If possible, photographs of the accident scene/damage

For claims contact information please visit:

Trip Modification/Cancellation

How do I modify a trip?

Purchased trips can not be changed. If your trip has not yet occurred, please access Account Information, then Recent Activity. Locate the specific trip, select the Actions button, and cancel the issued trip.

How do I cancel a trip?

If you are canceling prior to the pickup date on your Certificate of Coverage, go to Account Information, then Recent Activity. Find the trip (identified by the COC), select 'Cancel' from the 'Actions' button, and confirm when requested. The status will then change to one of two statuses. Cancelled_Void indicates that the trip was cancelled early enough that your card was not charged. Cancelled_Refund indicates the credit card was charged and will be automatically refunded. Please note, this process takes an average of 7-10 business days.

If you are cancelling on or after the pickup date:

In the unusual circumstance that you need to cancel after the pickup date on the Certificate of Coverage, contact [email protected] for review and to discuss next steps.

Contact us

Email Customer Support at [email protected] or call 866-TRIPEXC (866.874.7392)